The contractual document that will govern the purchase of products through the website https://trinidadpremium.com owned by Granadiet S.L. (hereinafter the provider) is set out below. Acceptance of this document means that the user:
- Has read, understands and comprehends what is set out herein.
- Is a person with sufficient capacity to purchase.
- Assumes all the obligations set out herein.
These conditions have an indefinite period of validity and apply to all purchases made through the website. The provider reserves the right to unilaterally modify these terms and conditions, without this affecting goods or promotions acquired before the modification, save in the event of an error.
Identity of the parties
On the one hand, the supplier of the goods purchased by the user is Granadiet S.L with registered office at Polígono Tecnológico Calle/ la coruña nº15 Ogijares 18151 (Granada). C.I.F. B-18068452 and customer service telephone 958 506 536 and/or e-mail: granadiet@granadiet.com, and on the other, the user, registered on the website by means of a username and password that provides the data for which the user has full responsibility of use and safekeeping, and is responsible for the accuracy of the personal data provided to the provider.
Purpose of the Contract
The purpose of this contract is to regulate the purchase relationship arising between the provider and the user at the moment the user ticks the corresponding box during the online purchase process. The contractual purchase relationship entails the delivery of a specific product in exchange for a specific price publicly displayed on the website.
GENERAL INFORMATION
The terms and conditions described on this page apply only to orders placed through the website. These products may only be sold in Peninsular Spain, Ceuta, Melilla, the Canary Islands and the Balearic Islands. If at any time you are interested in our products and you are located in geographical areas where we do not offer online sales, please do not hesitate to contact us on the customer service telephone number, which is 958 506 536, or by e-mail at granadiet@granadiet.com.
We will contact you so that, if possible, you can enjoy our products from anywhere in the world. The only currency used will be the euro. The purchase procedure may be carried out in Spanish. If it can be carried out in another language, this will be indicated in the header of the website.
Confirmation of stock is subject to final confirmation by the provider, which will initially show it next to each product.
All the information on the website regarding the products, their characteristics, their prices and their conditions, including the forms and conditions of payment, may be modified by Granadiet S.L at any time and without prior notice, in order to keep the user promptly informed of such changes. It is the user's responsibility to read them periodically in order to stay informed. The user will be subject to the conditions in force at the time the Granadiet S.L website is used. The provider reserves the right to unilaterally modify those conditions, without this affecting promotions, if applicable, in which they were reserved before the modification.
The purchase of the services and products offered on the website will be valid only for those users who have accepted the general terms and conditions of purchase in their entirety.
The user must read the description of the selected product carefully before proceeding to purchase the service. Detailed product descriptions are found on the respective products. Each product has a sheet that sets out the technical characteristics, the manufacturer's brand, the specific model to which it refers, an indicative photograph (where applicable), the retail price of the product excluding VAT and the lead time for the product to be shipped and delivered to the Customer.
For any information about the order, the user may contact customer service by telephone or by e-mail to Granadiet S.L at the e-mail address granadiet@granadiet.com
You can also check the status of your order through the account opened on our website.
PURCHASE PROCEDURE
Anyone with Internet access can purchase the services offered on the website. The steps of the purchase procedure are visible throughout the entire purchase process. The procedure through the Website is as follows: a user purchasing for the first time must fill in a form in order to begin the purchase; they may fill it in as a guest without registering, or register their data, which will simplify the purchase procedure for subsequent purchases. If, when filling in our form, you decide to select the "create account" option, you must provide a password.
We will then ask you for further information so that we can ship and invoice the orders. A user who has already registered must enter their email and password to log in and make their purchase. The user undertakes to make diligent use of their password and not to make it available to third parties, and to notify the provider of its loss or oversight or of possible access by an unauthorised third party, so that the provider may block it immediately. You only need to select the product you wish to buy and click the "add to cart" button. All the products included in the "cart" can be removed whenever you so indicate. If, on the contrary, you decide to continue with the purchase, you must read and expressly accept the website's terms and conditions and privacy policy. Once this is done, you will move on to the purchase stage itself.
If you modify any of the data entered, the summary shown on screen will change automatically. Likewise, there is also a space expressly provided for you to make specific comments regarding your purchase.
Even after adding a specific product, you can continue shopping, with all the selected products remaining in the basket or cart until you click the button to continue with the purchase procedure.
To complete your purchase you will click on "checkout". In any event, you must accept the conditions of purchase. The purchase procedure is clearly divided into several steps:
- Personal data: in this section you can review your personal data; once reviewed, by clicking "continue" we proceed with the purchase process.
- In the second step, called address, we can modify the addresses for receiving the order and for invoicing, or add a different address; we can also make any relevant comment regarding our order in the space expressly provided for that purpose.
- Shipping method: this section details the shipping options available, so that you can select the one that suits you best, and the additional cost of transport is shown.
- Payment: at this point you select the means of payment you want from those available. Once the payment method has been selected and the order confirmed, you will have completed the entire purchase process.
You will also receive by email the order you have placed with us. In accordance with the stated privacy policy, the provider will guarantee the confidentiality of your data.
Once the purchase is completed, a summary screen of the purchase made will be displayed. You will also receive a summary of that purchase by email.
This document is confirmation that the purchase has been made successfully and serves as proof for any claim, provided that the corresponding proof of payment is attached. If you do not receive that email, please check your "junk mail" or "spam" folder, as it may have been detected as spam; if it is not in that folder, please let us know as soon as possible so that we can solve the problem for you.
Granadiet S.L is not responsible for possible errors in the prices shown on the website; therefore, during the order confirmation process, we will verify the prices. If the correct price is different from the one shown on our website, we will contact you as soon as possible, and if we are unable to reach you we will send an e-mail to the address provided by the user, offering the affected customer the possibility of reconfirming the order or withdrawing from the purchase. In the event of withdrawal, we will refund all amounts paid, using the same means of payment with which the purchase was made.
In providing our service, although we try to make it as accurate as possible, we cannot verify or guarantee that all the information is accurate, complete or correct. Nor are we responsible for errors (such as obvious and typographical errors) or interruptions (due to (temporary and/or partial) server outages or to repairs, updates and maintenance of our platform or other reasons).
Order delivery and shipping costs
Orders will be delivered to the delivery address freely designated by the user. During the registration process you can indicate a different address to receive your orders
When will I receive my order?
- If you place your order before 12:00, it will be shipped that same day by courier. If all products are in stock, the order is shipped the same day it is placed (during business hours). Do not hesitate to ask us if you need to know for certain.
- If you place your order after 12:00, it will be shipped the following day.
- The package normally takes between 24 and 48 hours by courier.
- Granadiet route for professionals (check delivery days)
- Warehouse collection for professionals from 9:30 to 17:45
*The product may not be in stock in our warehouses, so we may take more than 24 hours to process your order; in that case we will let you know as soon as possible.
Delivery of the package
Delivery of the goods will be made to the address designated by the sender, except in the event of the recipient's absence or where, due to the weight, volume or nature of the building, delivery is not possible. In this case, and with prior notice, delivery will be made at the street door or at the destination service centre. In the event of the recipient's absence, a note will be left giving notice of the delivery attempt, where conditions permit, together with the means of arranging delivery. The charge for this will be that established in the tariffs in force. A delay caused by any of the following shall not be considered a failure to meet the delivery deadline: absence of the recipient; change of address; unknown address; lack of a name or means of contact at private addresses; non-payment of carriage, disbursements or cash on delivery; closure for holidays; deliveries outside the deadline on a second delivery attempt; and force majeure, fortuitous events or other causes not attributable to the Company.
It is a necessary requirement for delivery of the goods that the recipient sign the delivery note. If the recipient refuses to sign the delivery note, the Company shall be exempt from all liability. Deliveries are not made to post office boxes. Once the date for collection of the shipment has been fixed, withdrawal from the contract shall not apply.
Identification must be shown when collecting shipments at the agency's Service Centre. Shipments will only be delivered to other persons when, after identifying themselves, they provide a photocopy of the recipient's national ID card, passport or similar and the corresponding duly signed authorisation.
Delivery days
The services will be provided on working days, Monday to Friday. Public holidays at the destination will be excluded from the time calculation of the contracted service. The contractually agreed deadlines for delivery of consignments are without prejudice to delays that may be caused by force majeure or fortuitous events (storms, snow, road closures, strikes, formalities or other actions of the Administration and/or Customs, delays by airlines and/or shipping companies, etc.)
Delivery times will also depend on the payment method you have chosen. If you have chosen bank transfer, we must receive the payment in our account in order to start the shipping process. Shipping costs are calculated separately according to the quantity ordered. The cost of shipping can be seen on the order form before the purchase is finalised.
For orders destined for the Balearic Islands, Ceuta or Melilla, shipping costs are not included in the total shown during the purchase. They will be calculated afterwards according to the courier's rates and the characteristics of the order. Orders destined for the Canary Islands are not accepted. Orders destined for Ceuta or Melilla are only available to professional customers belonging to the Shops group.
Order delivery times will also be directly affected by the stock availability of the items that make up the order. Some of the products in the order placed by the customer may not be available at the time the order is processed. If the product selected by the customer is not in stock, the new estimated delivery time will be notified, and the customer may, if they wish, opt for a refund of the purchase price. If it is not possible to restock a product quickly, the amount paid will be refunded directly using the same means of payment used by the customer. You can call us on 958 506 536 for a more precise estimate to confirm stock and delivery forecasts to the customer, or by e-mail at granadiet@granadiet.com
The provider accepts no liability whatsoever where delivery of the product is not made because the data provided by the user are false, inaccurate or incomplete, or where delivery cannot be made for reasons beyond the provider's control, such as the absence of the recipient. In no case does such delay give rise to any compensation by the provider to the customer or user.
Notwithstanding the foregoing, we will adopt the measures required of a diligent trader so that delivery can be made within the agreed time and, if not, as soon as possible, to the satisfaction of both sender and recipient, so that no liability can be attributed to the provider.
When receiving the product at the delivery address provided, the customer will receive an invoice or a copy of the order.
Shipping methods:
- courier
- granadiet route (professionals only) (Check whether your area is on our delivery route).
- warehouse collection (professionals only)
Transport price, mainland Spain:
Transport including VAT:
1.-public up to 30kg (€)
0,01€-19,99€= 5,99€
20€-39,99€= 3,99€
40€-59,99€= 1,99€
60€-€€=free
2.-public up to 60kg (€)
0€-79,99€= 5,99€
80€-99,99€= 3,99€
100€-119,99€= 1,99€
120€-9999€€=free
3.-public up to 90kg (€)
0€-139,99€= 5,99€
140€-159,99€= 3,99€
160€-199,99€= 1,99€
200€-9999€€=free
4. public over 90kg (kg) up to 150kg
0-90kg= 5,99€
90-120kg= 3,99€
120-150kg= 1,99€
150kg no longer applies (check transport price)
Transport for professional customers, mainland:
1. professional up to 10kg (€)
0€-70€= 4,99€
70€-140€= 3,99€
140€-9999= free
2. professional up to 30kg (€)
0€-140€= 3,99€
140€-9999€= free
3. professional over 30kg (kg)
0-30kg= 4,99€
30-60kg= 9,99€
60kg-90kg= 14,99€
90kg-120kg= 19,99€
120kg-150kg= 24,99€
*over 150kg check transport price
4. own transport, Granada order:
0€-59€ we charge 1€:
60€ free
5. own transport order:
0€-59€ we charge 2€:
60€ free
*for areas outside mainland Spain, check the transport cost (Ceuta, Melilla, Canary Islands, Balearic Islands, check the transport cost)
Prices and payment methods
Orders include value added tax (VAT) or other taxes that may apply; shipping costs will be applied before the order is finalised and will in all cases be expressed in euros (€).
The total prices applicable to each product will therefore be applied automatically by the purchase process at its final stage, including costs arising from taxes, transport or any other service. The customer accepts that in any event the economic valuation of some of the products may vary in real time. In any case, this will always be notified beforehand.
Payment methods:
We offer the following payment methods:
a) Payment by credit/debit card charge. With this type of payment, the customer will access a controlled environment in which they will provide their card details directly to the relevant entity, which will connect them with their bank to authorise the transaction. In this way, payment is made directly, lawfully and securely, keeping the privacy of the card information at all times.
b) Payment by bank transfer: the user must make a transfer using the details that will be provided on screen before the order is finalised or in their copy of the order, for the amount of the price of the products in the order plus shipping costs (the total will appear on your screen before you confirm your order, when you check its general details, and you will be able to print your invoice.
Returns policy and right of withdrawal
Case 1: Returns by withdrawal from the purchase
- All services purchased on this portal may be returned and refunded, provided that you notify us of your intention to return the product(s) within fourteen days of receipt and that they meet the other conditions set out below.
- Requirements for returns by withdrawal
- Cases in which we do not accept any returns:
- Items that do not retain their original packaging (cases, boxes, warranties, certificates, etc.) and those whose security seals have been removed will not be returned.
- The provision of services, once the service has been fully performed, where performance has begun with the consumer and user's prior express consent and with their acknowledgement that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.
- The supply of goods or the provision of services whose price depends on fluctuations in the financial market which the trader cannot control and which may occur during the withdrawal period.
- The supply of goods made to the consumer and user's specifications or clearly personalised.
- Sealed items that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery will not be returned.
- Loose accessories that complement other main base products will not be accepted.
- The supply of goods that may deteriorate or expire rapidly.
- The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
- Contracts in which the consumer and user has specifically requested the trader to visit them to carry out urgent repair or maintenance operations; if, on that visit, the trader provides services additional to those specifically requested by the consumer or supplies goods other than the replacement parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal shall apply to those additional services or goods.
- The supply of sealed sound or video recordings or sealed computer software that have been unsealed by the consumer and user after delivery.
- The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
- The supply of digital content that is not provided on a tangible medium when performance has begun with the consumer and user's prior express consent and with their acknowledgement that they consequently lose their right of withdrawal.
- the supply of alcoholic beverages whose price has been agreed at the time of concluding the sales contract and which cannot be delivered before 30 days, and whose actual value depends on market fluctuations which the trader cannot control.
- Contracts in which the consumer and user has specifically requested the trader to visit them to carry out urgent repair or maintenance operations; if, on that visit, the trader provides services additional to those specifically requested by the consumer or supplies goods other than the replacement parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal shall apply to those additional services or goods.
- Contracts concluded at public auctions.
- The supply of accommodation services for purposes other than residential use, transport of goods, car rental, catering or services related to leisure activities, if the contracts provide for a specific date or period of performance.
Steps to follow
You must send an email to granadiet@granadiet.com, notifying us that you are going to return a product, together with the return form that you can see below. Once we verify that the products you return meet all the specifications set out here, we will send you an email informing you that the return has been accepted. The refund will be initiated as soon as possible but always within 14 days following receipt of the returned product.
To meet the withdrawal deadline, it is sufficient for the communication concerning your exercise of this right to be sent before the corresponding period expires.
If the withdrawal request is accepted, we will refund the purchase price and the initial transport costs; the consumer will bear the costs of the return.
We will make this refund using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise.
Case 2: Returns for defective product or error in the service.
If you consider that at the time of delivery the product does not conform to what was stipulated in the order, you must contact us immediately through our contact form, providing the details of the product and of the damage it has suffered, or by calling the telephone number, where we will tell you how to proceed.
We will examine the returned product and will inform you by e-mail or telephone within a reasonable period whether the return or replacement of the product (where applicable) is appropriate. The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
The amounts paid for products returned because of any flaw or defect, where one genuinely exists, will be refunded to you in full, including the shipping costs incurred to deliver the item to you. The refund will be made using the same means of payment used to pay for the purchase.
Returns arising from an error in the service. In that case we undertake to exchange the product for an identical one provided it is available. If the exchange cannot be made, the amount will be refunded.
You can use the following form to exercise this right: Contact us
GOVERNING LAW AND JURISDICTION
This website is subject to Spanish law and, in the event of any dispute or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Granada. This express submission clause to the courts of the city of Granada shall not apply to disputes with users of the website who, under the legislation in force, have the status of consumers, in which case the provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals where the user is located.
Likewise, the provider and the user may submit their disputes to the arbitration provided for in the legislation on arbitration and consumer and user protection, and to the out-of-court dispute resolution procedures established by means of codes of conduct or other self-regulation instruments.
If you disagree with the products or services purchased and are a customer from the European Union other than Spain, you may use the following link to submit the appropriate complaint: http://ec.europa.eu/consumers/odr/