We ship orders by courier to the delivery address you give us. During checkout you can choose an address different from the billing address.
When does my order ship?
If you place your order before 12:00 and all products are in stock, it ships the same day (during business hours). If you place it after 12:00, it ships the following day.
If any product is not in stock in our warehouse, the order may take longer to ship; in that case we will let you know as soon as possible.
How long does it take to arrive?
Normally between 24 and 48 hours by courier.
Shipping costs
Shipping costs are calculated according to the order and are shown in the cart before you confirm the purchase.
Broken package or damaged products
If your order arrives with a broken package or damaged products, the procedure is as follows:
- Take four photos: the courier's label, the outside of the box, the inside of the box (as the products arrived) and the damaged products, indicating the damaged units of each product.
- Send them to incidencias@granadiet.com within 24 hours of receiving the order.
- Our team will then contact you to resolve the matter.
Returns
If you are a consumer, you have 14 calendar days from receiving the order to return the products without giving any reason. Write to us at granadiet@granadiet.com with your order number and the products you wish to return, and we will tell you how to proceed. Products must be unused and in their original packaging; for hygiene reasons, unsealed, lit or opened products are not accepted (lit candles, or opened waters, essences, oils, incense or soaps). We will refund the amount within a maximum of 14 days using the same payment method. You will find all the details in the Terms and Conditions.